As artificial intelligence continues its spread into all aspects of computing, many believe that it will be the next big frontier in CRM. Today a startup called Gong.io underscores that trend: the Israeli startup, which has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps, has raised $20 million in funding.
The Series A1 round, which brings the total raised by Gong.io to date to just over $26 million — was led by previous investors Norwest Venture Partners and Shlomo Kramer, the co-founder of CheckPoint Software. New investors Wing Venture Capital and NextWorld Capital are also in the round.
